Things you should know

Becoming a New Patient

Because Tick-borne Illnesses (example: Lyme Disease) and associated diseases are a complex problem for scientists, practitioners and patients, controversy abounds in the medical profession as to how best to diagnose and treat Tick-borne disease. For example, some physicians and health agencies deny even the existence of an entity called “chronic Lyme disease.” Additionally, different conclusions have been drawn from peer reviewed research on the disease fueling debate as to whether or whether not to use long-term treatment strategies. All of this has led to an environment in the medical community where there are two standards of care:

1) Some physicians rely on a narrow definition of what Tick-borne illness is, how it should be diagnosed, and how it should be treated. As a result these narrow guidelines, physicians, at times, will fail to diagnose some patients who actually have Lyme disease or another tick-borne illness. Or, at times where Lyme is a diagnosis, some physicians will prescribe short-term treatments. If these short-term treatments don’t produce sustained health or better outcomes for the patient, this leads to the conclusion that Lyme was not the problem and other diagnoses are given like fibromyalgia, chronic fatigue, MS, “post Lyme” syndrome, etc.

2) Other physicians use broader clinical criteria for diagnosing Lyme and associated diseases. (An example broader guidelines would be the guidelines published by the International Lyme and Associated Diseases Society.) While diagnostic certainty is being debated in the medical community, some physicians believe it is better to err on the side of treatment because of the serious consequences of failing to treat active illness like Lyme disease. These physicians sometimes use longer treatment protocols and use the clinical responsiveness of a patient to specific treatment to assist in diagnosis and follow-up treatment. It is also true, however, that fibromyalgia, lupus, rheumatoid arthritis, etc. often exist alone, without any relation to Lyme Disease, Babesiosis, Ehrlichiosis, or Bartonellosis.  In these cases, a rheumatologist or neurologist or other specialist may be best suited to manage a patient’s care.

At NHIM, we have seen that successful treatment and good outcomes are a result of thorough clinical and laboratory diagnosis, a longer-term treatment plan when warranted, and consistent monitoring of the patient’s response to treatment. We agree with and see value in the International Lyme and Associated Diseases Medical Society’s (ILADS) guidelines for diagnosis and treatment.

As a new patient, the concept of a “therapeutic alliance” between the caregiver and patient must again be emphasized. This means that the patient has to work with and become part of the medical team and takes responsibility for complying with the recommendations given.


Because this is a unique medical practice and because we desire to maintain high levels of service and wish to maximize the time and quality of care given to patients, and to keep office expenses and your fees as low as possible, we DO NOT bill your insurance directly for the doctor visit fees. However, we will provide you with appropriate documentation during your visit so that you can bill your insurance provider directly, if you so choose.

We are not Medicare providers and we do not bill Medicare, nor may Medicare patients bill Medicare for services or items received at our office.  Medicare patients will be asked to read and sign a contract (available in advance upon request) that serves as an agreement between Dr. Lentz, Dr. Satkamp and associates and the Medicare patient that New Horizons Integrative Medicine staff are not Medicare providers and the patient will not bill Medicare for office fees and services.

New Horizons Integrative Medicine staff will see Medicaid patients, but we do not bill Medicaid nor are our providers registered in any Medicaid systems, which may impact the coverage of prescription medications for Medicaid patients.


Due to the volume of patients in need of evaluation for tick-borne illness, new patients may have a many month wait time for the first available new patient appointments.  At times, the practice does put a pause on accepting new patients for this reason.  We do our best to see as many patients as we can, but please understand that we simply cannot accommodate all who inquire.  We operate on a first come, first served basis when scheduling. Patient visits are by appointment only. To inquire about our scheduling status, please contact our reception (317-708-3708) to schedule all appointments. Also, at times, scheduling updates can be found are our Recent News page.

New Patient Scheduling Update
We are currently scheduling new patients for appointments in August and September, 2020.  If you have questions about our new patient process, feel free to call anytime with questions. If you would like to schedule as a new patient, please call us at 317-708-3708.  If you have questions about our new patient process, feel free to call anytime with questions.